Return and Exchange Policy

Customer satisfaction is our top priority. If you are not satisfied with the products you have purchased, you can easily carry out a return within the framework of your legal rights.

1. Return Period (Right of Withdrawal)

Pursuant to the Law No. 6502 on the Protection of the Consumer, you can return the products you have purchased within 14 (fourteen) days from the date you received them, without assuming any legal and criminal liability and without stating any reason.

2. Return Conditions

In order for the products to be returned to be eligible for the return process, they must meet the following conditions:

• Products must be unused, unwashed and must not have lost their resalable quality.

• Products must be sent complete together with all accessories, user manuals and original packaging/box, if any.

• The original labels or security bands on the product must not be torn off.

3. Non-Returnable Products

Due to hygiene and legal legislation, returns are not accepted in the following product categories once the packaging or protective band has been opened:

• Underwear products, swimsuits and bikinis.

• Cosmetics, perfume and personal care products.

• Perishable food products or those likely to pass their expiration date.

• Books, copyable software and programs, DVDs, VCDs and similar data recording devices (except those whose packaging has not been opened).

4. Return Process (How Do I Return?)

You can follow the steps below to initiate your return:

• Log in as a member and go to the "My Account > My Orders" page.

• Find the order you want to return, click the "Return" button and select your reason for return.

• Note down the Free Return Shipping Code generated specifically for you by the system.

• Package the product securely together with its invoice and hand it over to the specified shipping company with this code. Since we are a marketplace platform, the shipment will go directly to the Seller Store from which you purchased the product.

5. Refund Process

When the product you have returned reaches the seller store, the quality control process is completed within 1-3 business days. If the product is found to meet the return conditions, your refund is approved. Once your refund is approved, the refund amount is delivered to you; the process may take a few business days.

6. Exchange Transactions

There is currently no direct product exchange function in our system. You can return the product you want to exchange within the framework of the return rules and place a new order for the new product of your choice.